Have questions about shopping at Pro Boxing Store? We’ve answered some of the most common questions about our products, orders, payments, shipping, and returns below.
If you need further assistance, please contact our team at info@proboxingstore.com.
1. About Pro Boxing Store
What is Pro Boxing Store?
Pro Boxing Store offers boxing, MMA, and training equipment, including gloves, punching bags, protective gear, and other products for athletes, gyms, coaches, and fitness enthusiasts.
How long has Pro Boxing Store been in business?
Pro Boxing Store was established in 1994 and has been serving the boxing and combat sports market since then.
What types of products do you offer?
Our product range includes boxing gloves, punching bags, training equipment, protective gear, and selected custom products. Available products and customization options may vary.
2. Products and Custom Orders
How do I choose the right boxing equipment?
Consider your training experience, intended use, size requirements, and the type of activity you plan to perform. Review the product description and specifications before ordering. If you need help choosing an item, contact us with details about your requirements.
Do you offer custom boxing equipment?
Selected products may be available with customization options. Please review the relevant product page or contact us to confirm available options before placing your order.
Can I request a specific size, color, or design?
Customization options depend on the product. If you have a particular requirement, contact us before ordering to confirm whether it can be accommodated.
Are product images and colors always exact?
We make reasonable efforts to display products accurately. However, colors and appearance may vary slightly depending on your screen settings, lighting, and device.
3. Orders and Payments
How do I place an order?
Browse our products, select the item you want, choose any available options, and add it to your cart. Follow the checkout instructions to enter your shipping details and complete payment.
Will I receive an order confirmation?
An order confirmation may be sent to the email address provided during checkout. If you do not receive one, check your spam or junk folder. You can also contact us with your order details for assistance.
Which payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary, so please check the options shown when placing your order.
Is it safe to pay online?
Online payments may be processed through third-party payment providers. Always make sure you are using the official website and follow the payment provider’s security instructions. Never share your password or full payment card details through email.
What should I do if my payment fails?
Check that your payment information is correct and that your payment provider has not declined the transaction. You may also contact your bank or payment provider. If the issue continues, contact us before placing another order to help avoid duplicate purchases.
Can I change or cancel my order?
Contact us as soon as possible at info@proboxingstore.com. Our website information indicates that cancellation requests may be accepted within 30 minutes of placing an order. However, changes and cancellations cannot be guaranteed once processing, production, or shipping has begun.
4. Shipping and Delivery
How long does order processing take?
Our website information indicates that processing generally takes 1–2 business days. Additional time may be needed for customized products, payment verification, or stock-related issues. Processing time is separate from delivery time.
How long will delivery take?
Delivery time depends on your location, shipping method, product availability, and carrier operations. Available estimates should be reviewed at checkout. Delivery estimates are not guaranteed dates.
Do you offer international shipping?
International shipping availability depends on the destination and the options offered at checkout. Please contact us before ordering if you need confirmation that we can ship to your location.
How can I track my order?
If tracking is available for your shipment, tracking information may be provided after dispatch. If you have not received tracking details, contact us with your order number.
What should I do if my order is delayed?
Check your tracking information first, if available. If your order has not arrived within the estimated delivery window, contact us so we can review the situation and advise you on the next steps.
What if my package arrives damaged or contains the wrong item?
Contact us as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs of the product or packaging where relevant. We will review your request and explain the available resolution.
5. Returns, Exchanges, and Refunds
Can I return a product?
Eligible products may be returned in accordance with our Refund & Return Policy. Return eligibility depends on the product’s condition, the applicable return period, and any relevant exclusions.
Which products may not be eligible for return?
Certain items, including customized products, mouthguards, gift certificates, and personalized apparel or awards, may be subject to return restrictions. Please review our Refund & Return Policy before purchasing.
How do I request a return?
Email info@proboxingstore.com with your order number and the reason for your request. Wait for our team’s instructions before sending the product back.
How long does a refund take?
Once an eligible return or refund request has been approved, processing and payment-provider timelines may vary. Your bank or payment provider may need additional time to display the funds.
Can I exchange a product for a different size or item?
Exchanges depend on the product, availability, and return eligibility. Contact us to discuss your options before sending an item back.
6. Customer Support
How can I contact Pro Boxing Store?
You can reach us using the following details:
Email: info@proboxingstore.com
Phone: +1 (626) 793-3945
Address: 440 E Colorado Blvd, Pasadena, CA 91101, United States
What information should I include when contacting support?
For order-related questions, include your order number, the email address used for the purchase, and a clear explanation of the issue. Do not send passwords or full payment card details.
Where can I read your store policies?
You can review our Privacy Policy, Terms & Conditions, Refund & Return Policy, and Shipping & Delivery Policy on the website for further information.
Still Have Questions?
If you couldn’t find the answer you were looking for, our team is available to help.
Email: info@proboxingstore.com
Pro Boxing Store — Boxing and MMA Equipment Since 1994.